For estimated delivery times please see our Delivery & Returns page. If your order has still not arrived after the specified amount of days then please contact us using the our contact form.
Please see our Delivery & Returns page for information on placing orders from outside of the UK.
Please see our Delivery & Returns page for information on how to return your products.
To cancel or change your order you must let us know within 12 hours of placing your order, however, if your order has already been shipped then please return the products for a refund or exchange, please see our Delivery & Returns page
We are always receiving deliveries and product availability is updated frequently. If the product you want is out of stock please click ‘email me when back in stock’ on the relevant product page. Once the product is back in stock you will be notified by email.
You may have seen a product online or on our Instagram that you can not find on our website. If you’re looking for something specific then please email firstname.lastname@example.org and let us know which products you are interested in and we will try to locate a stockist. There is a chance that the product you want has been discontinued.
You can read more on how to hang our animal heads here. However, if you have any further questions then please email us on email@example.com
Our products are made from natural wool felt. The best way to clean natural felt is to wipe/spot clean only. To clean, brush the felt with a small brush or use a damp cloth making sure not to rub the area. You can also hoover your animal heads, rugs and room decorations. Please DO NOT machine wash. Any damages caused by incorrect cleaning is the responsibility of the customer. For more instructions on washing natural wool felt click here.
Unfortunately, we do not offer a bespoke design service due to the lead times on manufacture and shipping, however, we always love to hear your suggestions for new products.
If you would prefer to buy in-store and would like a list of retailers near you then please email your location to firstname.lastname@example.org
Please take a look at our Become a Stockist page to find out more about stocking our products.