IMPORTANT COVID-19 INFORMATION:
We are currently operating ‘business as usual’ and closely following the guidelines put in place by the Government, the WHO and the NHS.
We are doing everything we can to ensure our customers safety at this time so please accept our apologies if it takes a little longer to process your order.
If you have any queries then please get in touch with us:
General enquiries:- firstname.lastname@example.org
Online shopping:- email@example.com
We will keep you updated if any of the above changes.
Orders are dispatched Monday – Friday. Orders will be sent out with one of the following delivery companies; My Hermes, Royal Mail or DPD.
Orders placed after 11am on a Friday or over the weekend will be dispatched the following Monday. In the instance of a Bank Holiday, orders will be shipped on the next working day.
If you need your items urgently then please get in touch via email or leave a note in the order notes section of the checkout.
Deliveries to EU countries will be sent via My Hermes International or DPD and have an estimated delivery time of between 2-10 days, however, delivery may sometimes take longer.
Please note that, due to Brexit, some orders may incur the cost of duties and taxes. Please contact us directly if you have any questions.
If you believe your items should have arrived by now then please see information below about delayed/lost items.
|UK - orders over £100||FREE
|Europe (Zone 1)
|Europe (Zone 2)
|Outside of the EU
||Please contact us directly for a price|
If you are located outside of the EU then please contact us for a postage quote by emailing firstname.lastname@example.org
Items delayed or lost in transit
If for any reason you believe that your package has been delayed or lost in transit then please contact us so that we can
get in touch with the delivery company.
If the package can not be traced then we will send out replacements if they are in stock, if out of stock then a refund will be issued.
For UK deliveries 7 working days must have passed before we can issue a return or send out replacements so please bear this in mind before contacting us.
Most orders will arrive within the stated time but delivery times may occasionally take longer especially at peak times such as Christmas and allowance should be made for this. We cannot be held responsible for delays caused by our couriers but will assist where possible.
We hope that you are happy with your purchase from us but if you need to return any items to us for any reason then please let us know as soon as possible by emailing email@example.com.
Please make sure to read our returns policy below. We must be notified of a return within 30 days of receipt.
You are responsible for any returned goods until they reach our warehouse. We, therefore, strongly advise that a proof of postage certificate should be obtained from the post office (free of charge) when returning any part of you order.
Please return unwanted or faulty items to:
Returns @ Fiona Walker England,
Cherry Garden Lane,
Refunds will be processed within 14 days of the goods being returned to us.
Refunds can only be made back onto the original payment card/method.
Unless the product is faulty (see below), all goods returned for other reasons will be at the buyer’s expense.
If you have received your item and believe it to be faulty then please email us on firstname.lastname@example.org to arrange a refund or replacement.
We will cover the cost of returning items we agree were delivered damaged or are defective. Return postage costs over £10 must be agreed to by ourselves prior to returning to us.
If we deem the item to have no fault or that this fault has occurred since leaving our warehouse then we will refund the items cost but not the delivery costs.
If we do not have the stock available to offer a replacement then an automatic refund will be made.
We will refund or replace any items that you are not completely satisfied with, within 30 days of receipt. Please inspect your purchases immediately upon receiving them and contact us via email on email@example.com
In the event of damage caused by shipping, the delivery company may require an inspection, please retain all packing materials for this purpose.
We will not replace or refund goods where we believe any damage has occurred after delivery or if any defect appears to have been caused by misuse, improper handling or incorrect assembly.
Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, unopened, in perfect condition and remain in a re-saleable condition. We regret that we cannot accept returns for goods that are not in perfect condition. We cannot accept the return of items which have been dismantled, used or soiled. Please make sure that your return is well packed (use the packaging the products were sent in if possible). We will not be liable for the cost of shipping/handling returned goods, except where the goods are faulty. Shipping charges are not refundable except where the goods are faulty.
Your statutory rights are not affected.