Delivery & Returns

PLANNED ROYAL MAIL STRIKES:

Due to Royal Mail strikes taking place in the UK, there may be a delay in your order reaching you. If you urgently need your order then please use the Next Day Delivery option, so that your order ships with DPD. 

DELIVERY INFORMATION

Orders are dispatched Monday – Friday. Orders will be sent out with one of the following delivery companies; Royal Mail, DPD, UPS and ParcelForce.

Orders placed after 10am on a Friday or over the weekend will be dispatched the following Monday. In the instance of a Bank Holiday, orders will be shipped on the next working day.

If you need your items urgently then please get in touch via email or leave a note in the order notes section of the checkout.   

Deliveries to EU countries will be sent via Royal Mail or DPD and have an estimated delivery time of between 10-30 days, however, delivery may sometimes take longer due to new customs regulations since Brexit.

Please note that, due to Brexit, some orders may incur the cost of duties and taxes. Please contact us directly if you have any questions.

If you believe your items should have arrived by now then please see information below about delayed/lost items. 

Delivery costs:

UK Standard - £2.95

UK Next Day - £5.95

UK - orders over £100 - FREE

Europe - £10.95

Outside of the EU - Please contact us directly for a shipping quote

International Delivery

If you are located outside of the EU or your country is not listed above then please contact us for a shipping quote by emailing retail@fionawalkerengland.com 

Items delayed or lost in transit

If for any reason you believe that your package has been delayed or lost in transit then please contact us so that we can get in touch with the delivery company. 

If the package can not be traced then we will send out replacements if they are in stock, if out of stock then a refund will be issued. 

For UK deliveries 7 working days must have passed before we can issue a return or send out replacements so please bear this in mind before contacting us. 

Most orders will arrive within the stated time but delivery times may occasionally take longer especially at peak times such as Christmas and allowance should be made for this. We cannot be held responsible for delays caused by our couriers but will assist where possible.

Returns

We hope that you are happy with your purchase from us but if you need to return any items to us for any reason then please let us know as soon as possible by emailing retail@fionawalkerengland.com. 

Please make sure to read our returns policy below. We must be notified of a return within 30 days of receipt. 

You are responsible for any returned goods until they reach our warehouse. We, therefore, strongly advise that a proof of postage certificate should be obtained from the post office (free of charge) when returning any part of you order. 

Please return unwanted or faulty items to:

Returns @ Fiona Walker England, 

Southerns Studio, 

Cherry Garden Lane, 

Maidenhead, 

Berkshire, 

SL6 3QG

Refunds

Refunds will be processed within 14 days of the goods being returned to us.

Refunds can only be made back onto the original payment card/method. 

Unless the product is faulty (see below), all goods returned for other reasons will be at the buyer’s expense.

Faulty items 

If you have received your item and believe it to be faulty then please email us on retail@fionawalkerengland.com to arrange a refund or replacement. 

We will cover the cost of returning items we agree were delivered damaged or are defective. Return postage costs over £10 must be agreed to by ourselves prior to returning to us.

If after 90 days, a fault occurs with the item, then we will endeavour to provide a replacement item, refund the item or to mend the item. Returns postage for faulty items after 90 days must be paid by the customer. 

If we deem the item to have no fault or that this fault has occurred since leaving our warehouse then we will refund the items cost but not the delivery costs. 

If we do not have the stock available to offer a replacement then an automatic refund will be made. 

Returns Policy

We will refund or replace any items that you are not completely satisfied with, within 30 days of receipt.  Please inspect your purchases immediately upon receiving them and contact us via email on retail@fionawalkerengland.com  

In the event of damage caused by shipping, the delivery company may require an inspection, please retain all packing materials for this purpose. 

We will not replace or refund goods where we believe any damage has occurred after delivery or if any defect appears to have been caused by misuse, improper handling or incorrect assembly.

Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, unopened, in perfect condition and remain in a re-saleable condition. We regret that we cannot accept returns for goods that are not in perfect condition. We cannot accept the return of items which have been dismantled, used or soiled. Please make sure that your return is well packed (use the packaging the products were sent in if possible).   We will not be liable for the cost of shipping/handling returned goods, except where the goods are faulty.  Shipping charges are not refundable except where the goods are faulty. 

Your statutory rights are not affected.

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